We have a long experience in font technology and always carefully test our fonts before adding them to the retail collection. Despite long procedures, we can’t reproduce each potential context of use of our fonts. Specific projects on custom fonts for our clients greatly helped us to improve testing processes. Each case can thus be different, and you perhaps discovered a tangible problem with our fonts.
This section should already offer several tips about how the fonts should be installed and what kind of problems you might encounter. Typically, when you have a problem, try to reproduce your problem with another application, installing the font directly (without any font management software), or with another font of the same font format, or with another computer. Problems can occur because of various copies of the same font in your computer, so check the font caches as proposed on the dedicated section.
In the end, if you still have problems, please contact us. Don’t forget to be precise about your system configuration, applications versions, font versions, date of purchase, and eventually some examples.
The main interest of an OpenType font is that it is a unique file which can be used for both MacOs and Windows and offers large support of languages to Unicode-compatible applications. Non-Unicode applications (such as Quark Xpress 6) will be able to access only character set depending of your language setting from your computer. Unicode applications (such as Microsoft Office) will be able to access to all characters from the keyboard or via the glyph palette from the operating system. But you always have to check by yourself if your application support the common OpenType font format.
Finally, easy access to special glyphs such as small caps, alternates, ligatures, fractions, etc. will be accessible on applications that support handling of OpenType features (such as Adobe InDesign, Illustrator, Photoshop, Quark Xpress 7). OpenType features are application-dependent and may vary, as applications will not support the same features.
Windows XP, Vista, Windows 7:
Windows 95, 98, ME, NT4 (NT 4 with Service Pack 4):
The fonts should work. But we can’t garantee any that current OpenType fonts will work on such systems, as most of them already not supported by Microsoft itself.
Adobe ATM Light 4.1 minimum.
Adobe PS printer driver 4.3 minimum if using 95, 98, ME.
Adobe PS printer driver 5.1.2 minimum if using NT4.
Same support as CFF OpenType fonts. May work on even older systems, without any garantee: Windows 3.1 and Mac/Os 8.6 (with AAT applications only). We don’t ship this format, only for some of the custom fonts produced by our sister company, ZeCraft.